FAQ

Below we answer some of the most frequently asked questions, however if you have further questions, please use our online contact form.

Delivery

How long will it take to get my items?
We ship all items within 7 working days or less and items typically take 10-20 days to arrive once shipped.
Where do you ship to?
Missty.com ships to virtually every country in the world, including all of North America and Europe.
How do I track my order once I’ve placed my order?
We offer comprehensive, fast customer service to all our customers. Once you’ve placed your order, log in to My Account and under Recent Orders  click on View to see details of your order.

order-details

 

From the detailed order page, you can easily review order details and track order progress.

 

order-tracking

An item was lost or damaged during shipping
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier.

To report a lost or damaged item, please contact our Customer Service.

Account

Why should I create an account?
A Missty account makes shopping with us much easier. Allows you to:

Check the status of your current order and keep track of previous orders.
Contact Customer Service with questions, order update, and general assistance.
Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.

I forgot my password
If you’ve forgotten your password, click on “Lost your password”. We’ll ask you to enter your username or email account and then immediately send you a new password. After logging in using the new password, please go to “My Account” and enter “Edit Account” to change password.

 

reset-password

JOIN OUR NEWSLETTER

For special offers and discounts